FAQ

Antilia Mart is an online grocery store specializing in authentic Caribbean products. We offer a wide selection of Haitian, Jamaican, and other Caribbean groceries, spices, snacks, beverages, and more, delivered right to your door.

We offer a diverse range of Caribbean products, including: Groceries: Staples like rice, beans, flour, spices, sauces, and seasonings. Snacks & Beverages: Popular Caribbean snacks, cookies, candies, juices, sodas, and more. Fresh Produce: Tropical fruits and vegetables sourced from local farms whenever possible. Health & Beauty: Skincare products, hair care, and personal care items from popular Caribbean brands.

We currently ship to the United States and Canada

Delivery is free for orders over $1,000. For orders under $1,000, a flat-rate delivery charge of $5.99 to $9.99 applies.

We offer a range of delivery options to suit your needs, including same-day delivery for orders placed before 4 PM, next-day delivery, and delivery within 3-5 days, depending on your location. Please note that we process deliveries Monday-Saturday, with Sunday being our cut-off day for order processing.

We accept all major credit cards, including Visa, Mastercard, American Express, paypal, Apple and Discover.

Returns & Refunds At Antilia Mart, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy.   Eligibility for Returns:   -Items must be returned within [Number] days of the delivery date. -Items must be unopened, unused, and in their original packaging. -Perishable items (such as fresh produce, refrigerated goods, etc.) are generally not eligible for return unless there was an error with the order or the item arrived damaged. How to Initiate a Return: -Contact our customer service team by info@antiliamart.com or +1 (781) 477-5507 to request a return authorization. -Once your return is authorized, you will receive instructions on how to proceed. -Pack the items securely in the original packaging. -Ship the return package to the address provided by our customer service team. Refunds: Once we receive your returned item(s), we will inspect them to ensure they meet the return eligibility criteria. If the return is approved, a refund will be issued to the original payment method within 3 business days. Please note that the original shipping costs are non-refundable. Exceptions: -Certain items may be excluded from our return policy due to their nature (e.g., personal care items, undergarments). This will be clearly indicated on the product page. -Damaged or defective items will be replaced or refunded, including shipping costs, upon review. Customer Satisfaction: Your satisfaction is our priority. If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team. We're here to help!  

You can reach our customer service team by: email, phone, contact form and social media. We are available Monday to Friday from 8:00 am to 5:00 pm. Saturday from 9:00 am to 5:00 pm

Yes, we have a loyalty program where you earn points for every purchase. You can redeem these points for discounts on future orders. Sign up for our newsletter to stay updated on special offers and promotions.

Absolutely! We're committed to sourcing authentic Caribbean products from trusted suppliers and local farmers. We prioritize quality and strive to bring you the true taste of the islands.